Hello! We wanted to remind you all of our curbside vs in person appointments, which was emailed out in June. Currently, all doctor’s appointments have the option of coming inside for their appointments, but you can remain curbside if you’d like. All other types of appointments (tech, surgery, drop off procedures) will remain curbside, as well as all medication/food pick ups. For those that do have a doctor’s appointment, and want to come inside for that appointment, please follow these instructions:
1. Call upon arrival, and remain outside or in your vehicle. Please do not block the front door, as we will be coming in and out with other pets. 2. A receptionist will get you checked in, and alert the technicians of your arrival. 3. A technician will call and ask a few questions about your pet’s history before having you meet them in the lobby. 4. Please put on a mask covering both nose and mouth before entering the building (yes, even if you are vaccinated). 5. Do not bring anyone into the appointment with you. This unfortunately means children as well. We can always keep your appointment curbside, though! You will still get to speak with the doctor directly, it will just be over the phone rather than in person. 6. If your pet needs diagnostics done in house (such as blood work or x-rays), we may ask you to wait outside until we’ve finished. This is to help keep our lobby clear for other folks.
As always, please let us know if you have any questions. You all have been so understanding of all these changes, which we really appreciate.
Happy Spring! We cannot believe it has been a whole year since we have been able to have clients into the building. Our one year curbside anniversary was on March 16th. That was a rough day for all of us last year, and, we’re sure, all of you as well. Luckily, things are starting to look a little brighter! While we do not yet have a date set for when we will be allowing people into the building, our staff has been able to start getting vaccinated. And pretty soon the general public will also have access to vaccines! There is finally light at the end of this tunnel! We will keep you updated once we have a plan to open our doors, but please be patient. We want to make sure we aren’t opening up too early, so we will continue to monitor recommendations from our government and the CDC. Since we are able to provide excellent care without having extra humans in the building, there is no rush to have people inside. We will make an announcement once we have a plan for opening. In the meantime, please continue to follow our curbside protocol:
Call upon arrival for your appointment so that a receptionist can get you checked in.
A technician will call you back once we are ready to start your pet’s appointment. They’ll ask you a few questions, and then ask you to meet them outside the front door to hand off your pet. **Please wear a mask when interacting with our staff.**
Head back to your vehicle (or find a spot to wait outside) and wait for a doctor to call you.
The doctor will call to go over their findings, discuss a plan, and answer any questions you might have.
Once all your questions have been answered, the doctor and technicians will move forward with treatment while a receptionist gives you a call. We will take payment over the phone via credit card (cash/check is okay, too, just communicate with the receptionist), and go over any medication we’re sending home.
We’ll then meet you outside our front door to hand off your pet as well as any medication/food they need.
If you are stopping by to pick up food or medication, same concept applies! Please give us at least 24 hours notice when requesting a refill of medication or prescription food, so that we can have it ready when you arrive. When you do arrive to pick up, give us a call rather than coming inside the building. We’ll take payment over the phone, and set your items on our pick up table outside.
Thank you, again, for all of your patience and understanding during this difficult year!
We have our second ever Pet of the Month! Say hello to Fargo! Here is what Fargo’s mom, Jeanne, has to say about him:
This is Fargo, aka Fargatron or the Farginator. His favorite things in life are fishing with his Dad, long naps in the sunny spot, and noodles that Mom sneaks him. He turns 9 next month and loves nearly everyone he meets. He’s a rescue from TCPR and we have been in love with him since the day we met.
From all of us at Lyndale Animal Hospital… Happiest of birthdays to you, Fargatron! <3
We are aware that things are changing all the time when it comes to policies related to preventing the spread of Covid-19. Because of this, we wanted to make sure to touch base with our clients, and let you all know that we are continuing curbside service for the foreseeable future. This ensures the safety of our staff and clients, while allowing us to provide the care your pets need and deserve. Unfortunately, this also means that we are not able to take on quite as many appointments each day. Each curbside appointment takes much longer than in person appointments, so we have to allow more time for each exam. Because of this, we are booking appointments much further out than we have in the past. Wellness exams are booking out a full month, and surgeries are 2-3 months out. We do save some spots for emergencies, but those fill up quickly. We ask for your patience and understanding as we continue to navigate these challenges.
Some of you have asked if we have a tentative date set for allowing clients back into the building. While many other businesses are implementing things like that, we are not even considering it at the moment. There is no tentative date or time frame at the moment. The only exception to this is when someone has to say goodbye to their pet, and even those cases have extra safety measures in place. We will announce it the moment we have a date in sight for allowing people inside. We do miss seeing everyone, and look forward to the day that we can share space again. Y’all have been incredibly understanding, and we deeply appreciate it.
If you haven’t been to our clinic since the pandemic started, here is a brief explanation of curbside service:
Call the clinic once you’ve arrived for your appointment. If you drove, remain in your vehicle.
After checking you in, the receptionist will let you know that a technician will be giving you a call back to go over your pet’s history in a few minutes. Please note that the technician may be calling you from a blocked number, as our phone lines are almost always full.
After taking down your pet’s history, the technician will come out to your vehicle to gather your pet for their exam. We ask that you remain on the premises for the duration of the appointment.
Once the doctor has examined your pet, they will call you to go over their findings and recommendations.
After all of your questions have been answered, you’ll be transferred to the receptionists for payment.
The technician will bring your pet back out to your vehicle, along with any medication/food that was purchased.
Please note: We do ask that anyone interacting with a staff member wear a mask. This includes those arriving for any appointments, as a technician will likely have to stick their head in your vehicle to get a leash around your dog’s neck (we use our own leashes). Please help keep our staff safe by wearing a mask, so that we can remain open and continue to help the pets in our community.
Say hello to our first Pet of the Month, Taj! He’s been coming to Lyndale Animal Hospital for many years, and we all love him to pieces.
Here is what is mom, Kavitha, has to say about him:
“Tajjy is a little old Shih Tzu who just celebrated his 15th birthday. I’ve had him since I was 11 years old and he’s gotten me through many a hard time. Not only did this boy save me from myself during dark times as a teen, he has brought joy to so many children as he has come to work with me for the last 7 years as a nanny and a short time as a preschool teacher. He got me through adolescence, high school, college, and now adulthood! He is a true warrior puppy. If you met him, you’d have a hard time believing how much spunk and personality he holds on to. He has only one eye now, which doesn’t do much other than keep him looking real cute, after having the other eye removed when he was 11 because he got mad and scratched it out a week before the cataract removal surgery. He’s been hospitalized for pancreatitis, he can sometimes have seizures but thank you Zonisamide, and last year before the holidays he had an emergency laminectomy spinal surgery after losing control of his back legs. He still can’t walk, but he’s a persistent little guy, and we got a stroller so he’s still happy. He is best known for faking sick to get brought in to Lyndale Animal Hospital to see his favorite Dr. Koppy, it’s happened many times. She just makes him so happy. He is also the reason our family got another Shih Tzu, our current work family is getting a Shih Tzu puppy in the coming months, and a close family friend gets one at the end of the summer! They all credit Taj for these exciting new adventuress. He’s pretty great and you’d be hard pressed to find anyone to not like him, and there’s probably a few kids around South Minneapolis that would love to tell you all about him.”
Thank you, Taj, for being out very first Pet of the Month! Want to nominate your own pet? Head to our Facebook page to keep an eye out for a nomination post at the end of each month!
Say hello to Barnie! Isn’t he just the cutest?! He is one of dozens of new puppies we’ve seen recently. We absolutely LOVE that y’all are adopting these little cuties. Normally, we’d ask that you bring them in for an exam within a week of adopting, but things are a little bit different right now. In an effort to keep visits to a minimum (limiting exposure to COVID-19), we are asking that all new puppy and new kitten owners take a close look at their medical records to see when vaccines are due. We are doing our best to schedule these new pet exams at the time of vaccines, so we can get the exam and vaccines done all at one. Not sure how to read your pet’s records? Feel free to send us an email, and we can take a look for you! Of course, if your pet is having any symptoms at all, then they should definitely be seen sooner. Give us a call if you have questions, or send us an email at email@example.com. We are doing our best to keep up with the abundance of phone calls, and we appreciate your patience.
We’ve all been there. Sometimes the Heartworm preventative gets forgotten. It’s an easy thing to forget. That’s why we’re thrilled to announce that we now carry ProHeart 12, an injectable Heartworm preventative that offers protection for a full year. With everything going on right now, wouldn’t it be nice to have one less thing to worry about? At your dog’s next yearly exam, ask their veterinarian if ProHeart would be a good option for them.
Please note: ProHeart does not protect against fleas and ticks, so you still want to make sure you have a monthly preventative for those external parasites.
We know a lot of you are stuck at home right now, and that can be frustrating for everyone. But it is so lucky for your pets! We’re sure they are loving all of the extra attention and walks. If you’re looking for a little project to treat your pets, check out this ultra simple recipe for dog treat muffins! It’s a one bowl recipe with very minimal effort.
1/4 cup peanut butter (make sure you’re not using sugar-free, as that usually contains Xylitol, which is toxic to dogs)
1/4 cup coconut oil, melted
1/3 cup honey (optional)
1 cup shredded carrots
1 cup flour
1 teaspoon baking soda
Preheat oven to 350 degrees.
Mix all ingredients in a large mixing bowl, making sure to fold in the carrots last. Scoop into a greased muffin tin, and bake for about 35 minutes. Let cool before feeding to your dog. They can be kind of large, so try not to give your dogs too many. Maybe break them into pieces and feed one muffin over the course of a couple of days. You could make a double batch and freeze ’em, too! They defrost very well in the fridge overnight. If you end up making these, post a photo on Facebook or Instagram and tag us!
With our ever-changing protocols in regards to the COVID-19 pandemic, we wanted to clarify how we plan to continue providing your pets with the essential healthcare they need. We will make sure our website is up-to-date on our new policies as things change. Right now, the following lists protocols we have in place to protect ourselves and our community:
We are still seeing sick and wellness/vaccine appointments.
Appointments can still be scheduled by calling us at 612-872-4674.
All appointments are curbside only (see below for instructions).
No clients are allowed in the building, with the exception of those needing to say goodbye to their beloved pet.
Credit card payments over the phone are preferred to avoid added exposure. Please let us know if this isn’t possible for you, and we will accept cash or check.
We are not able to perform elective surgeries, such as spays and neuters, due to the governor’s executive order.
We are still scheduling essential dental procedures, as well as time-sensitive surgeries (such as lumpectomies).
Our entire staff is wearing masks at all times.
We are cleaning all high touch areas around the clinic several times per day, in addition to our regular cleaning schedule.
Do not hesitate to contact us if you aren’t sure about scheduling or how to proceed with a curbside appointment. We are happy to answer any questions you might have. For those that already have an appointment scheduled with us, please keep in mind the following curbside instructions:
Upon arrival for your exam, remain in your vehicle and call the clinic to let us know you are here. The receptionist will get you checked in, and inform you that a technician will be calling you back shortly.
A technician will call you once it’s time for your appointment. They will ask you a few questions about your pet’s health, and make sure we’re all on the same page about their visit. They will then confirm the type of vehicle you are in, and come out to gather your pet.
Please remain in your vehicle when the technician approaches. They will have their own leash, so also make sure your dog’s leash is unhooked.
Have your pet next to the rear passenger side door. Please allow the technician to retrieve your pet on their own. If they need assistance, they will ask.
The technician will either pick up your cat in their carrier (please make sure they are in a carrier), or place a slip lead around your dog’s neck. The slip leads are disinfected between each pet.
You will remain in your vehicle for the duration of your pet’s exam. Please do not leave the premises, as the appointment will not take very long.
The doctor will call you after examining your pet to discuss their findings and treatment plan.
Once a treatment plan has been agreed upon, you will be transferred to a receptionist for payment.
Treatment will be completed, and your pet will be brought back out to you, along with any medication/food/preventatives needed. Please allow the technician to deliver your pet via the rear passenger side door again while remaining in your vehicle.
For those that need to pick up medication, food, or preventatives, please call to order and pay ahead of time. Then, when you arrive, give us a call to let us know you’re here for pick up. We’ll bring everything out to you, and place items on your rear passenger side seat.
This is a big change from how we normally like to do appointments. It’s okay to not know what to do when you arrive. We’re happy to answer questions, and make this as easy on you as possible. By following these guidelines, we are limiting exposure as much as possible while still being able to provide care for your pets. Our goal is to remain open during this entire pandemic. That only works if our staff remains safe and healthy. Thank you all so much for being so adaptable to these safety protocols. We really appreciate your kindness and understanding as we continue to navigate this difficult time.